Q1: Are You Manufactory? A:We are 100% Manufactory specialized in puzzle industry for over 10 years with 23,000 square meters workshop area and USA/Europe Warehouses. We have an excellent team composed of 200 professionals (design and sales team) and 510 skilled workers (factories). Now we are focusing on developing our brand: Robotime. Q2: Where Is Your Factory Located? How can I Visit There? A:Our office/factories are located in Jiangsu, China with very convenient transportation access. Warmly welcome you to visit our office/factories.
Q3: How can I receive my goods? A: Plan 1: You can choose buying from China. Usually 30-60 days after confirmed the order, depends on the quantity. Plan 2: You can choose buying directly from our USA/Europe warehouses and the shipping takes within 7 days. If you order certain amount, delivery fees are free.
Q4: Do you also support OEM/ODM ? A: Yes. Please contact us for Robotime OEM/ODM Procedure.
Q5: How Many Days Will OEM/ ODM Samples Be Finished? How About The Mass Production? A: 1. We are honored to offer you samples, usually we will arrange them in 7-15 working days.
2. The lead time for mass production based on your orders quantity.